I have a question about my order. How can I get in touch?
Email us! firstname.lastname@example.org
How do I know what size to order?
We have a size chart here. Each product page also has a size guide section where we give notes and guidance on each particular style's fit - whether or not it has stretch, what sizes our models are wearing, and if we recommend sizing up or down. Obviously, all brands run differently, so we suggest pulling out that tape measure to get the most accurate read.
What is your return policy?
Please read all the fine details on our return policy here. We have a 30-day window for returns for unworn merchandise with tags still attached.
I own a boutique. Can I place a wholesale order?
We have so many plans and ideas on how we'd like to grow in the coming years, and wholesaling is definitely in our future. At the moment, however, we're not taking on wholesale orders. We'll let you know when we do!
How do I know if you order is confirmed?
If you provided a valid email address during the checkout process, you will receive an email after your order is placed with your order details.
Can I place a gift order?
Unfortunately this is not an option at this time. We are working to make this happen!
I received a faulty or incorrect item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please email us at email@example.com with your order number and photos of the item indicating the defect or item received.
How can I pay for my order?
We accept the following payment cards: Visa, Visa Debit, Mastercard, Discover, American Express, and PayPal. Of course, all transactions are secure and encrypted.
Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please visit our "returns" page for instructions on how to return an item.
Will you be getting more stock of an item I am interested in?
Some items are so demanding that we may restock some units. Therefore, we suggest signing up to our "email when available" list. You may do so by clicking on the "email me when available" link on the bottom right of the page and selecting the size as well as entering your email. In the event that this item becomes available in the size selected, you will be notified via email.
What should I do if I've forgotten my password?
Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link next underneath the password section and follow the instructions. Please don't hesitate to contact us here if you continue to experience problems.
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Just hit 'Unsubscribe' button at the bottom of the email newsletter.
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Terms & Conditions
Terms and Conditions relating to Instaco’s Instagram Giveaway
Terms and Conditions relating to Instagram Giveaway.
The promoter of Steele’s Instagram Giveaway (Prize Draw) is Instaco of 2030 E Vista Bella Way, Compton, CA 90220 (“Promoter").
1.1. This Prize Draw is open to International residents. Entrants must be over the age of eight-teen (18) at the time of entry.
1.2. Employees of the Promoter or any associated company and their immediate family as well as sponsors of the Prize Draw and their employees and judges of the Prize Draw and their immediate family, or anyone else involved in the organization of the Prize Draw, may not enter the Prize Draw.
1.3. Entrants will require access to the internet to enter the Prize Draw.
1.4. Entrants must have their own active and public personal Instagram and Facebook Account.
1.5. Entrants remain subject to the Instagram and Facebook’s terms and conditions.
2. How to enter Steele’s Instagram Giveaway
2.1. To enter the Prize Draw entrants must:
2.1.1 Follow the @Steele Global Instagram Account
2.1.2 Tag 3 friends in our giveaway post
2.1.3 Post and tag us in your favorite #STEELEAtHome for an additional entry
2.2. Entries must be made between April 1st – April 10th (“Prize Draw Period") to be valid. The Promoter’s computer is the official time-keeping device for the Prize Draw. Winner will be announced April 10th on Instagram.
2.3. Entries received after the end of the Prize Draw Period will not be valid.
2.4. No bulk, third party or automated entries are permitted.
2.5. All entrants (including the winners) must comply with any reasonable directions
given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. 3. Winner selection and contact
3.1. An independent panel of judges ("Judges") will select one (1) winner at the end of the Prize Draw Period at random.
3.2. One (1) winner total will be announced.
3.3. The Judges shall have absolute discretion to choose the winning Entry and the Judges' decision shall be final. The full names of the Judges are available upon written request to Instagram Giveaway Steele of 2030 E Vista Bella Way, Compton, CA 90220. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.
3.4. At the end of the Prize Draw Period, the Promoter will announce the winners by contacting them via Instagram Direct Message (“Winners”) whereby the Promoter will ask the Entrants for their name, email address, and mailing address ("Details"). Once the Details have been provided in the manner stipulated herein, the Promoter will provide further details regarding the Prize.
3.5. The Winners must provide the Details to claim the Prize.
3.6 Within 1 day after the end of the Prize Draw Period, the Promoter will e-mail the winning entrant and ask the winning entrant (the “Winner”) to provide details of their full name and the name of their chosen companion. If any Winner fails to provide their Details to the Promoter within 3 days of the Promoter direct messaging them on Instagram and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:
3.6.1. make further attempts to contact that Winner; and/or
3.6.2. withdraw the Prize from that Winner.
3.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3.5.2:
3.7.1. the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner selected by the Judges in accordance with this clause 3.
4.1 There shall be one (1) confirmed winner (“1st Place Winner”), chosen at random by Steele Official, to receive a custom STEELE bag filled with approximately Five Hundred and Zero Dollars ($500.00) worth of product from Luv AJ, Colour Pop Cosmetics, Allies of Skin, and Glowdust Beauty (our “Brand Partners), a STEELE candle, the Jett Set, the Femme de Pouvoir Tee and the Oasis Slip Dress.
4.2 There shall be four (4) confirmed winners (“Other Winners”), chosen at random by Steele Official, not to include the 1st Place Winner, to receive a custom STEELE bag filled with approximately Three Hundred and Zero Dollars ($300.00) worth of product from our Brand Partners, a STEELE candle, and the Jett Set.
4.3 The Prizes are non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise).
4.4 There shall be one (1) First Place Winner and four (4) Other Winners announced on April 10, 2020.
5. Winner publicity
5.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at https://steeleofficial.com/
5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
6. Entry requirements
6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.
6.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third-party rights or is in breach of any of these Terms and Conditions or any applicable law.
7. Use and display of Entries and copyright
7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains a reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.
7.2. By submitting an Entry:
7.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty-free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability;
7.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;
8.1. Except for death or personal injury caused by the negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:
8.1.1.any Prize that is not redeemed;
8.1.2.any personal property;
8.1.3.any loss of enjoyment or wasted expenditure;
8.1.4.any system failures or malfunctions of any third-party websites;
8.1.5.any incomplete, lost, delayed or late Entries;
8.1.6.any failure to fulfill the obligations of any third parties involved in this Prize Draw;
8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;
8.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this Prize Draw;
8.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial-up, broadband, mobile internet or WAP connections;
8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;
8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorized intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or 8.1.12. any other matter outside of their reasonable control.
8.2. Nothing in these Terms and Conditions affects your statutory rights.
8.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.
8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages, and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1. their Entry into this Prize Draw; and/or
8.4.2. their receipt and use of any Prize.
9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.
9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.
9.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:
9.3.1. these Terms and Conditions; and
9.3.2. the use of their personal data by the Promoter and Brand Partners
126.96.36.199. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and
188.8.131.52. any other purpose for which they have consented.
9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.
9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.
9.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.
9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.
9.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
9.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
9.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to Steele of 2030 E Vista Bella Way, Compton, CA 90220.
9.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of US. The courts of Los Angeles, CA shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.