Shipping and returns
SHIPPING 
We ship WORLDWIDE. All of our orders are shipped on business days (Monday - Friday).
UNITED STATES
Ground Shipping - $7
Orders will process between 2-3 business days.
For Hawaii and other U.S territories, shipping will be based on weight, and will be presented at checkout and will take 3-5 weeks to be delivered.
We will provide an estimated delivery date upon shipping your order.
Please note, orders shipped to Hawaii and Alaska via our Ground Shipping will take 3-5 weeks to be delivered.
INTERNATIONAL SHIPPING
The rate to ship to international countries is based on the weight of your order and the dimensions of the box needed to ship it. This rate will be presented at checkout.
Please note: International orders may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by STEELE. Should the package be refused by the customer due to customs, the order will not be refunded by STEELE.
International orders typically arrive between 7 to 15 working days.
If you have reason to believe your package has been lost or stolen, please contact customer care (customerservice@steele.com) so that we can investigate this for you
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Terms & Conditions
Terms and Conditions relating to Instaco’s Instagram Giveaway
Terms and Conditions relating to Instagram Giveaway.
The promoter of Steele’s Instagram Giveaway (Prize Draw) is Instaco of 2030 E
Vista Bella Way, Compton, CA 90220 (“Promoter").
1.1. This Prize Draw is open to International residents. Entrants must be over the age
of eight-teen (18) at the time of entry.
1.2. Employees of the Promoter or any associated company and their immediate family
as well as sponsors of the Prize Draw and their employees and judges of the Prize
Draw and their immediate family, or anyone else involved in the organization of the
Prize Draw, may not enter the Prize Draw.
1.3. Entrants will require access to the internet to enter the Prize Draw.
1.4. Entrants must have their own active and public personal Instagram and Facebook
Account.
1.5. Entrants remain subject to the Instagram and Facebook’s terms and conditions.
2. How to enter Steele’s Instagram Giveaway
2.1. To enter the Prize Draw entrants must:
2.1.1 Follow the @Steele Global Instagram Account
2.1.2 Tag 3 friends in our giveaway post
2.1.3 Post and tag us in your favorite #STEELEAtHome for an additional entry
2.2. Entries must be made between April 1st – April 10th
(“Prize Draw Period") to be
valid. The Promoter’s computer is the official time-keeping device for the Prize Draw.
Winner will be announced April 10th on Instagram.
2.3. Entries received after the end of the Prize Draw Period will not be valid.
2.4. No bulk, third party or automated entries are permitted.
2.5. All entrants (including the winners) must comply with any reasonable directions
given to him or her by the Promoter in connection with the Prize Draw. Failure to
comply with such directions may result in an invalid Entry and/or withdrawal of the
Prize.
3. Winner selection and contact
3.1. An independent panel of judges ("Judges") will select one (1) winner at the end of
the Prize Draw Period at random.
3.2. One (1) winner total will be announced.
3.3. The Judges shall have absolute discretion to choose the winning Entry and the
Judges' decision shall be final. The full names of the Judges are available upon written
request to Instagram Giveaway Steele of 2030 E Vista Bella Way, Compton, CA
90220. No correspondence will be entered into in respect of any decision made in
connection with this Prize Draw.
3.4. At the end of the Prize Draw Period, the Promoter will announce the winners by
contacting them via Instagram Direct Message (“Winners”) whereby the Promoter
will ask the Entrants for their name, email address, and mailing address ("Details").
Once the Details have been provided in the manner stipulated herein, the Promoter will
provide further details regarding the Prize.
3.5. The Winners must provide the Details to claim the Prize.
3.6 Within 1 day after the end of the Prize Draw Period, the Promoter will e-mail the
winning entrant and ask the winning entrant (the “Winner”) to provide details of their
full name and the name of their chosen companion.
If any Winner fails to provide their Details to the Promoter within 3 days of the
Promoter direct messaging them on Instagram and asking them to provide the Details
in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:
3.6.1. make further attempts to contact that Winner; and/or
3.6.2. withdraw the Prize from that Winner.
3.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter
under clause 3.5.2:
3.7.1. the declining or forfeiting Winner will continue to be subject to the provisions of
these Terms and Conditions; and the Promoter may offer the Prize to a new Winner
selected by the Judges in accordance with this clause 3.
4. Prize
4.1 There shall be one (1) confirmed winner (“1st
Place Winner”), chosen at random by
Steele Official, to receive a custom STEELE bag filled with approximately Five Hundred
and Zero Dollars ($500.00) worth of product from Luv AJ, Colour Pop Cosmetics, Allies
of Skin, and Glowdust Beauty (our “Brand Partners), a STEELE candle, the Jett Set, the
Femme de Pouvoir Tee and the Oasis Slip Dress.
4.2 There shall be four (4) confirmed winners (“Other Winners”), chosen at random by
Steele Official, not to include the 1st
Place Winner, to receive a custom STEELE bag
filled with approximately Three Hundred and Zero Dollars ($300.00) worth of product
from our Brand Partners, a STEELE candle, and the Jett Set.
4.3 The Prizes are non-transferable and non-refundable and the Winners cannot
request any alternative prize (cash or otherwise).
4.4 There shall be one (1) First Place Winner and four (4) Other Winners announced on
April 10, 2020.
5. Winner publicity
5.1. The Promoter reserves the right to publish each Winner's name and Entry on the
Promoter’s official social media accounts, including Twitter, Instagram and Facebook
and on its website found at https://steeleofficial.com/
5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being
published in accordance with clause 5.1 and to take part in and co-operate fully with
all reasonable publicity accompanying or resulting from this Prize Draw without further
recompense.
6. Entry requirements
6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful,
obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which
may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from
the Prize Draw and the Promoter reserves the right to take any further action in respect
of such Entry that it deems appropriate.
6.2. The Promoter will fully co-operate with any law enforcement authorities or court
order requesting or directing the Promoter to disclose the identity of or to locate
anyone posting or linking any content to its Twitter or Instagram pages which infringes
any third-party rights or is in breach of any of these Terms and Conditions or any
applicable law.
7. Use and display of Entries and copyright
7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will
retain copyright in the Entries they submit. Entrants must not have infringed the rights
of any other party or breached any laws when submitting their Entries. If an Entry
contains a reference to or images of a person, the consent of that person (or their
parent or guardian if they are under 18) must have been obtained.
7.2. By submitting an Entry:
7.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive,
royalty-free, perpetual, worldwide, irrevocable and sub-licensable right to use,
reproduce, modify, adapt, publish and display such content for any purpose in any
media including, but not limited to the Promoter’s website, social media accounts,
marketing materials, newsletters and promotional material without further
compensation, restriction on use, attribution or liability;
7.2.2. you waive any moral rights or similar rights in respect of your entry to which you
may be entitled (at the time of submission or in the future) under the Copyright,
Designs and Patents Act 1988 as amended time to time or under any similar applicable
laws in force from time to time in force anywhere in the world;
7.2.3. you acknowledge that third parties will have access to and will be able to
republish your Entry in accordance with the terms of use of the social media platform
through which your Entry is submitted.
8. Liability
8.1. Except for death or personal injury caused by the negligence of the Promoter or its
agents or representatives or for fraud or fraudulent misrepresentation, neither the
Promoter, nor its agents or representatives assume responsibility for:
8.1.1.any Prize that is not redeemed;
8.1.2.any personal property;
8.1.3.any loss of enjoyment or wasted expenditure;
8.1.4.any system failures or malfunctions of any third-party websites;
8.1.5.any incomplete, lost, delayed or late Entries;
8.1.6.any failure to fulfill the obligations of any third parties involved in this Prize Draw;
8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the
participants in the Prize Draw howsoever arising from participating in the Prize Draw;
8.1.8. communications line failure, regardless of cause, with regard to any equipment,
systems, networks, lines, satellites, servers, computers or providers utilized in any
aspect of this Prize Draw;
8.1.9. inaccessibility or unavailability of the internet, or any website (including without
limitation any social media web sites) or any combination thereof through dial-up,
broadband, mobile internet or WAP connections;
8.1.10. any injury or damage to a participant which may be related to or arising from
the Prize Draw or the Prize;
8.1.11. if for any reason the Prize Draw or any website in connection with the Prize
Draw is not capable of running as planned for reasons which may include without
limitation, infection by computer, virus, tampering, unauthorized intervention, fraud,
technical failures or any other causes which may corrupt or affect the administration
security, fairness, integrity or proper conduct of this promotion; and/or
8.1.12. any other matter outside of their reasonable control.
8.2. Nothing in these Terms and Conditions affects your statutory rights.
8.3. To the extent permitted by law, all conditions, warranties and other terms which
might otherwise be implied by statute or common law are expressly excluded from
these Terms and Conditions.
8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of
companies and their officers, employees and agents from and against all liabilities,
losses, damages, and expenses (including legal and other professional fees) arising out
of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1. their Entry into this Prize Draw; and/or
8.4.2. their receipt and use of any Prize.
9. General
9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms
and Conditions if it has reasonable grounds for doing so. Any changes to the Prize
Draw or these Terms and Conditions will be announced by the Promoter through its
Instagram accounts.
9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at
the time you submit your Entry.
9.3. Any person who provides their Details to the Promoter in connection with this Prize
Draw accepts:
9.3.1. these Terms and Conditions; and
9.3.2. the use of their personal data by the Promoter and Brand Partners
9.3.2.1. for the purpose of administration of the Prize Draw (including publishing the
names of the Winners and any administration relating to the Prize); and
9.3.2.2. any other purpose for which they have consented.
9.4. The use of any personal data by the Promoter shall be in accordance with the
Promoter's Privacy Policy which can be found on the Promoter’s website
at https://steeleofficial.com/
9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any
Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the
Promoter shall have complete discretion in this respect.
9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of
Entry is not proof of receipt.
9.7. If any provision of these Terms and Conditions (or part of any provision) is found
by any court or other competent authority to be invalid, unenforceable or illegal, the
other provisions shall remain in force.
9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and
legal if some part of it were deleted, the provision shall apply with whatever
modification is necessary to give effect to the commercial intention of the Promoter.
9.9. No failure or delay by a party to exercise any right or remedy provided under these
Terms and Conditions or by law or any abandonment of any such right or remedy shall
constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict
the further exercise of that or any other right or remedy.
9.10. No single or partial exercise of such right or remedy shall preclude or restrict the
further exercise of that or any other right or remedy.
9.11. For the names of the Winners or for a copy of these Terms and Conditions please
send a stamped addressed envelope together with your written request to
Steele of 2030 E Vista Bella Way, Compton, CA 90220.
9.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out
of or in connection with them or their subject matter or formation (including
non-contractual disputes or claims) shall be governed by and construed in accordance
with the law of US. The courts of Los Angeles, CA shall have exclusive jurisdiction to
settle any dispute or claim which may arise out of or in connection with the Prize Draw
or these terms.